PVM Fearless wrote:Sent a ticket yesterday. Some people told me it can take 1-4 weeks to get help from support. Very saddening if it will take that long to refund my eggs
It all depends on how backed up they are, though any amount over 1.5 weeks seems extremely unusual. Perhaps those people were talking about the length of time between initial report and whenever it's fully resolved....some Support requests are more complicated than others, and require back and forth communication - which can take quite a bit of time. You should hear back from them within a few workdays.
It would be nice if there could be occasional updates of how backed up Support is - even just a quick post from Difinitus once a week saying that "The support team is currently working their way through support tickets from July 8", just so players have a general idea of when their ticket may be seen.
Eragon123 - lvl 220 ranger
Zamorak1 - lvl 220 mage
Sulis
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