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Wrong sent

#1
Hi admin or support. I need help, I am from Donn server and I accidentally sent 1m gold, 2 bank expansions, 1 backpack expansion and 1 ranger ring to a level 1 warrior character named Isanagi via mail through game. It is inactive and deleted character I think? It is supposed to be sent to a ranger named Isagani level 40 now. Please help me about this situation. I already sent 5 times mail to support it happened 4 days ago but no response. Please help me

Re: Wrong sent

#2
Basically there is little that can be done about it. If the account is indeed idle then your items will be returned after 30 days.
Level 226 Rogue Sneakalistia, Proud General of Concordiia, Donn
Level 228 Ranger Arrolistia Doch Gul ranger
Level 222 Druid Healalistia
Level 222 Warrior Killalistia
Level 193 Mage Arcanalistia

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Re: Wrong sent

#3
Sneakylistia is correct. Once mail is sent and is unopened after 30 days, it will be automatically mailed back to the sender.

Also, sending 5 support tickets in 4 days is excessive and will only hinder the ability for the Support Team to respond to tickets in a timely manner. Please only send 1 ticket and wait for their response.
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Re: Wrong sent

#4
Arthreuz wrote:Hi admin or support. I need help, I am from Donn server and I accidentally sent 1m gold, 2 bank expansions, 1 backpack expansion and 1 ranger ring to a level 1 warrior character named Isanagi via mail through game. It is inactive and deleted character I think? It is supposed to be sent to a ranger named Isagani level 40 now. Please help me about this situation. I already sent 5 times mail to support it happened 4 days ago but no response. Please help me



Oof 5 of em.
Image


Edit: Normally if they don't reply in 2-3 days it means "No"
Ashley A - Mabon - Novalis - 222 - Mage
Azona - Mabon - Novalis - 209 - Druid
0x15 - Mabon - Novalis - 216 - Rogue

Allymia - Epona - 220 - Rogue
Fire Mage - Epona - 220 - Mage

Aethinry Donn - Belenus - 221 - Warrior
Dakara - Belenus - 200 - Mage

Re: Wrong sent

#5
Chelseam2 wrote:
Arthreuz wrote:Hi admin or support. I need help, I am from Donn server and I accidentally sent 1m gold, 2 bank expansions, 1 backpack expansion and 1 ranger ring to a level 1 warrior character named Isanagi via mail through game. It is inactive and deleted character I think? It is supposed to be sent to a ranger named Isagani level 40 now. Please help me about this situation. I already sent 5 times mail to support it happened 4 days ago but no response. Please help me



Oof 5 of em.
Image


Edit: Normally if they don't reply in 2-3 days it means "No"



Not necessarily. Support is usually backed up, especially these days, so a 6-7 (weekday) response time is unfortunately rather common.
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Re: Wrong sent

#6
Eragon123 wrote:
Chelseam2 wrote:
Arthreuz wrote:Hi admin or support. I need help, I am from Donn server and I accidentally sent 1m gold, 2 bank expansions, 1 backpack expansion and 1 ranger ring to a level 1 warrior character named Isanagi via mail through game. It is inactive and deleted character I think? It is supposed to be sent to a ranger named Isagani level 40 now. Please help me about this situation. I already sent 5 times mail to support it happened 4 days ago but no response. Please help me



Oof 5 of em.
Image


Edit: Normally if they don't reply in 2-3 days it means "No"



Not necessarily. Support is usually backed up, especially these days, so a 6-7 (weekday) response time is unfortunately rather common.



idkk...its never taken them more than 2-3 days for me even for complicated requests so maybe favoritism?
Ashley A - Mabon - Novalis - 222 - Mage
Azona - Mabon - Novalis - 209 - Druid
0x15 - Mabon - Novalis - 216 - Rogue

Allymia - Epona - 220 - Rogue
Fire Mage - Epona - 220 - Mage

Aethinry Donn - Belenus - 221 - Warrior
Dakara - Belenus - 200 - Mage

Re: Wrong sent

#7
Difinitus wrote:Sneakylistia is correct. Once mail is sent and is unopened after 30 days, it will be automatically mailed back to the sender.

Also, sending 5 support tickets in 4 days is excessive and will only hinder the ability for the Support Team to respond to tickets in a timely manner. Please only send 1 ticket and wait for their response.


I've been waiting over 2 weeks for a response from support. You'll most likely have to wait the 30 days my guy

Re: Wrong sent

#8
Geebers wrote:
Difinitus wrote:Sneakylistia is correct. Once mail is sent and is unopened after 30 days, it will be automatically mailed back to the sender.

Also, sending 5 support tickets in 4 days is excessive and will only hinder the ability for the Support Team to respond to tickets in a timely manner. Please only send 1 ticket and wait for their response.


I've been waiting over 2 weeks for a response from support. You'll most likely have to wait the 30 days my guy


Your last response that you sent to us was on the 8th of July, after we said we were unable to assist with your issue. So it hasn't even been a week?
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Re: Wrong sent

#9
Difinitus wrote:
Geebers wrote:
Difinitus wrote:Sneakylistia is correct. Once mail is sent and is unopened after 30 days, it will be automatically mailed back to the sender.

Also, sending 5 support tickets in 4 days is excessive and will only hinder the ability for the Support Team to respond to tickets in a timely manner. Please only send 1 ticket and wait for their response.


I've been waiting over 2 weeks for a response from support. You'll most likely have to wait the 30 days my guy


Your last response that you sent to us was on the 8th of July, after we said we were unable to assist with your issue. So it hasn't even been a week?


I havent sent anything since june 25th lol

Re: Wrong sent

#10
Geebers wrote:
Difinitus wrote:
Geebers wrote:
I've been waiting over 2 weeks for a response from support. You'll most likely have to wait the 30 days my guy


Your last response that you sent to us was on the 8th of July, after we said we were unable to assist with your issue. So it hasn't even been a week?


I havent sent anything since june 25th lol


Just received the response didnt see in my mailbox, sorry. You mustve thought i was someone else tho

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