Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Banned for trading.. SMH

#1
I tried logging into my account and it says i have been banned due to trading with suspicious account. I trade with all types of players in game how am i supposed to know which accounts are suspicious and what not. I have invested thousands of dollars into my account and i would never do anything intentionally to subject my account to anything that violates the terms of service. My server name is fingal my toons name is decimated xxx. I can answer any questions and provide any information moving forward. Thanks

Re: Banned for trading.. SMH

#2
Hey Touchofdeath,

To appeal a ban please contact Appeals@onethumbmobile.com with the following information:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Appeals will not be processed via the forums or social media, you must contact the Appeals Team.

The team aims to reply to all emails by Friday each week.

Thanks

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