Page 1 of 1

Change in game password and username

Posted: Mon Aug 07, 2017 12:50 am
by Munchies
Would I have to email OTM to change it because for some reason it's saying my email and username is wrong :/

Re: Change in game password and username

Posted: Mon Aug 07, 2017 10:25 am
by Muldar
Please contact support@onethumbmobile.com with the following details.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks

Re: Change in game password and username

Posted: Mon Aug 07, 2017 12:24 pm
by Munchies
Please contact support@onethumbmobile.com with the following details.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks
Okay thank you!

Re: Change in game password and username

Posted: Fri Oct 14, 2022 10:35 am
by Leandrosama
I can't log into my account

please this was my only character

Re: Change in game password and username

Posted: Sat Oct 15, 2022 5:53 pm
by 10k+HourAnon
I can't log into my account

please this was my only character
Make your own post and email the support. They don't work on weekends so expect a few days before a response.

Re: Change in game password and username

Posted: Sun Oct 16, 2022 4:37 pm
by Dark Kitty
I can't log into my account

please this was my only character
Submit a ticket through https://support.decagames.com for further assistance.