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Oops..
Posted: Wed Feb 25, 2015 4:02 am
by DanuConqu3r3r
Hello, Im Eratos from Danu here with a dumb question...
I bought 100 axe a week ago and sent support a refund ticket... Got Refund
And i bought something accidentaly today and want a refund... Will it work?(Adamant Dagger)
Re: Oops..
Posted: Wed Feb 25, 2015 4:14 am
by Smellyunder
Hello, Im Eratos from Danu here with a dumb question...
I bought 100 axe a week ago and sent support a refund ticket... Got Refund
And i bought something accidentaly today and want a refund... Will it work?(Adamant Dagger)
Yes. No restriction on number of refund. But if otm thinks you did it on purpose, you maybe banned.
Re: Oops..
Posted: Wed Feb 25, 2015 11:37 am
by PixelRage
Hello, Im Eratos from Danu here with a dumb question...
I bought 100 axe a week ago and sent support a refund ticket... Got Refund
And i bought something accidentaly today and want a refund... Will it work?(Adamant Dagger)
Yes. No restriction on number of refund. But if otm thinks you did it on purpose, you maybe banned.
I thought everyone was limited to 3 refunds a month?
Re: Oops..
Posted: Wed Feb 25, 2015 11:48 am
by Armo
You are limited to ONE refund per month.
In that ONE refund, you are allowed up to THREE items.
No more, no less.
Re: Oops..
Posted: Wed Feb 25, 2015 11:50 am
by Dexxa
Amro is correct.
We are able to offer 1 refund each month and each request allows for 3 items to be refunded.
Re: Oops..
Posted: Wed Feb 25, 2015 3:38 pm
by AerodynamicsAerody
yoo...... aero here ( crom lvl 60+ ) herne ( 105 ) ive been banned for 3 months im miserable since it happened now that i cant play...... im now f..ed up or i can say my lifes done for pixel i might be your best friend from crom :O and yes im the aero... aerodynamics druid ... i can say that i cant get unbanned so guys pls help me
Re: Oops..
Posted: Wed Feb 25, 2015 3:55 pm
by Dexxa
Hi, if your account is banned or blocked and you would like to contest this decision please send the username, any character names and registered email addresses with the account by email to
appeals@onethumbmobile.com
Please avoid sending multiple messages it just slows down the process of being able to help you.
- Support
Re: Oops..
Posted: Fri Feb 27, 2015 12:16 am
by Phantom Menace
You are limited to ONE refund per month.
In that ONE refund, you are allowed up to THREE items.
No more, no less.
Wow, idk if this info is legit but I don't get a refund when I sent a ticket for refund request cuz OTM replied that they only do refund for items that is bought within 3 days. Even an admin supported the feedback I received in one of my forum thread.
Now idk what is true or not. I lose 40% of the items worth cuz I sold it after 2 weeks in my possession. Lots of us in android dont read about the terms and conditions and learning it the hardway.
-1
Re: Oops..
Posted: Fri Feb 27, 2015 12:45 am
by Michael_XXX
You are limited to ONE refund per month.
In that ONE refund, you are allowed up to THREE items.
No more, no less.
Wow, idk if this info is legit but I don't get a refund when I sent a ticket for refund request cuz OTM replied that they only do refund for items that is bought within 3 days. Even an admin supported the feedback I received in one of my forum thread.
Now idk what is true or not. I lose 40% of the items worth cuz I sold it after 2 weeks in my possession. Lots of us in android dont read about the terms and conditions and learning it the hardway.
-1
There is no +1/-1 this isn't a vote.
It's fact-- the 3 day rule is to discourage people that do this constantly... which they do.
Don't abuse the system, all I'll say.
Re: Oops..
Posted: Wed Mar 04, 2015 1:22 am
by Algebra
Just wait the month. Big deal. You will be waiting a lot more in this game for some things.