From what I understand, you were directed to firstname.lastname@example.org
The Appeals team are there for when your account is disabled and you feel like it was an unfair decision
. They are there to take a look at your account and see whether you were banned for the wrong reasons. If they believe that you were wrongly banned, then they will unban your account. If they agree that you did break the Terms of Service or any other rule, then they will not take action.
Now that's cleared up, let's take a look and see if what you did was breaking any rules (i.e. you deserved the ban).
The Terms of Service
You may not share your password, buy, sell, give or trade any account, nor attempt to buy, sell, give or trade any account.
This means that you were
in breach of the Terms of Service, so your ban was correct. You appealed, and were found to have actually broken some rules.
The Terms of Service also state:
We ask that you abide by the following Terms of Service, please read carefully before continuing. Violations of our Terms of Service can result in suspension of your account or a permanent ban.
Before you create an account, and by playing Celtic Heroes, you have agreed to abide to the End User License Agreement (Terms of Service). You breached the agreement and so you were issued with a ban, which the Terms of Service states you will receive if violated.