Page 1 of 1

Accidentally Sold or Dropped Items and Refunds

Posted: Fri Jun 22, 2012 9:50 am
by CommunityBot
If you have accidentally sold an item to a shop, the Support Team can restore the item to you in exchange for the Gold you received for selling the item.

Therefore, if you wish to have your item restored you must have an amount of Gold on your character which is equal to or greater than the amount of Gold you got from selling the item.

If you have accidentally dropped or deleted an item, the Support Team can restore that item to your inventory.

The Support Team is unable to exchange items which have been bought from a vendor for another item. However, they are able to offer a refund on items which have been recently bought from a vendor in some circumstances.

If you have either accidentally sold or dropped an item and you wish for it to be restored, or you wish for a refund on a recently bought item, please contact the Support Team using the in-game Support Tool.

To access the Support Tool:
    Log-in with the character who has either dropped or sold the item.
    From the Menu page (the top icon on the left-hand side of the screen), select the option which says Support.
    Fill out the required details, including the name of the item(s) you have accidentally sold or dropped, and if possible the date you dropped or sold the items, and select Send. This will send your message to the Support team, who will take a look at your issue and see if your items can be restored.
Please ensure that you only send 1 support request per issue. You can combine information about several dropped or sold items into 1 support request, but please do not send multiple requests about the same issue. Doing so will slow down the process of dealing with your request.

We understand that you may be frustrated with your situation, but we deal with a large number of support requests every day and so it may take us several days for us to process your request. However, please be assured that we do deal with every single issue that is submitted via the in-game support tool.