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Account Conflict PW Message

Posted: Fri Jul 19, 2019 11:13 pm
by NeonHero
I’ve had an account Conflict message and am unable to login to my account. It’s been maybe 5-6 months since I last logged in to this account so I don’t remember what level my toon was or even the name of my toon. I know my username is [removed] and it was on Rhiannon.

Thanks

Re: Account Conflict PW Message

Posted: Fri Jul 19, 2019 11:31 pm
by Dark Kitty
[moved to ask for help, removed username]

Please contact support@onethumbmobile.com

Re: Account Conflict PW Message

Posted: Sat Jul 20, 2019 2:30 am
by NeonHero
I have contacted them and haven’t received a reply

Re: Account Conflict PW Message

Posted: Sat Jul 20, 2019 2:46 am
by Eragon123
NeonHero wrote:I have contacted them and haven’t received a reply


Because VR is such a small company, Support can’t work over the weekends. Depending on how long it’s been since you first contacted Support, you may not hear back from them until later next week (though that depends on how much of a backlog Support is working through right now.).

Re: Account Conflict PW Message

Posted: Sat Jul 20, 2019 11:15 am
by NeonHero
Ok too easy thanks

Re: Account Conflict PW Message

Posted: Mon Jul 22, 2019 7:51 am
by AvanttnavA
I'm a fire mage from Gwydion I recieved this message aswell. I cant relog into my Character and people say all kinds of stuff but does anyone have any advice that has had this happen to before? It would be greatly appreciated any knowledge I can get the better in case it happens again. I have already mailed the team with proof of my transactions for chests with email recipts to show ownership that's all I could come up with after long hours of trying to reinstall back and fourth. A quick solution would be amazing!

World Gwydion
Character Avant
Platform android

Re: Account Conflict PW Message

Posted: Mon Jul 22, 2019 7:31 pm
by Dark Kitty
AvanttnavA wrote:I'm a fire mage from Gwydion I recieved this message aswell. I cant relog into my Character and people say all kinds of stuff but does anyone have any advice that has had this happen to before? It would be greatly appreciated any knowledge I can get the better in case it happens again. I have already mailed the team with proof of my transactions for chests with email recipts to show ownership that's all I could come up with after long hours of trying to reinstall back and fourth. A quick solution would be amazing!

World Gwydion
Character Avant
Platform android

The issue is in the account itself, not the app. Please wait for a response.

Re: Account Conflict PW Message

Posted: Tue Jul 23, 2019 7:24 am
by NeonHero
I still haven’t received an email reply from support or anything on the forums now? What can I do to fix this issue?

Re: Account Conflict PW Message

Posted: Tue Jul 23, 2019 7:42 am
by Dark Kitty
NeonHero wrote:I still haven’t received an email reply from support or anything on the forums now? What can I do to fix this issue?

Unless if it has been over 2 weeks since you’ve sent the email, please wait for a response (not saying it will take that long).

Re: Account Conflict PW Message

Posted: Wed Jul 31, 2019 11:32 pm
by AvanttnavA
Its been 15 days sense i could log into my account. This is truely ridiculous recieving no help from support!

Avant 213 mage (Solitare)
Gwydion