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Support response time

Posted: Wed May 08, 2019 2:18 am
by iJoin
Any estimation on how long it takes for them to respond to emails?

Re: Support response time

Posted: Wed May 08, 2019 2:50 am
by Hison
iJoin wrote:Any estimation on how long it takes for them to respond to emails?


The estime is usually 1-2 weeks. But it all depends on the amount of tickets that was send by the people before you. Since it’s all based on the first come first serve method.

Re: Support response time

Posted: Wed May 08, 2019 2:58 am
by Eragon123
Hison wrote:
iJoin wrote:Any estimation on how long it takes for them to respond to emails?


The estime is usually 1-2 weeks. But it all depends on the amount of tickets that was send by the people before you. Since it’s all based on the first come first serve method.


It’s usually only a couple days, but the team recently came off a large holiday a couple weeks ago, so they might still be catching up from that.

Re: Support response time

Posted: Wed May 08, 2019 5:17 am
by Coman
In game tickets seem to have a much, much longer response time, if any at all.

I have several tickets going, and now er are talking months for the first one, and weeks for the last one.

It was about the disappearing lixes, but it seems like someone just ‘turn them down’ without bothering to give a reply.

Re: Support response time

Posted: Wed May 08, 2019 2:50 pm
by Voldemort
Moved to Ask for Help

Re: Support response time

Posted: Thu May 09, 2019 3:27 pm
by Coman
Today I got a reply on my rogue C0man, not sure which of the tickets i got a reply on BUT the message I got was sorta what I expected:

"We're working to fix this issue.
Unfortunately, we can't add anything to your character.
Please avoid relogging while we're still working on the fix to prevent this issue from reoccuring"


Ok... They know of the issue. Tickets are sent shortly after I notice the issue (but not every time). They can check the log if my character in fact was lixed during this time period, yet they DECLINE to replace the lixes! Seriously?

This glitch dont only occour when logging out and in, it can very well occour of you fast travel to a ley. What if the game boots you out of the game for whatever reason?

Seriously?

Re: Support response time

Posted: Sun May 12, 2019 12:28 am
by Mind
They're working on it.
There's not really any way that they could go in and find every time where every player has lost lixs, determine how much or each lix and/or food they had left (10 seconds lost of a lix isn't necessarily worth a refund), and add those items to them. Even if players did send in a ticket describing what they lost, and when so that they could verify, doing that for each player would take a huge amount of time better spent fixing the actual problem.