bob the mage wrote:This isn’t a good excuse, rather it’s quite the opposite. One of the many grievances with OTM, and possibly the largest, was how awful their support team was about getting back to people. It should take 48 hours to receive a reply max, not 2 weeks on average :/
I get VR is a small company etc etc... but I’ve played fan rerelase’s of games run entirely by a small group of old players that answer support emails in less than 48 hours, so I would have a reasonable expectation that a for-profit enterprise would at least be able to match games that can’t seek profit.
Telling players to be patient makes sense if they seek an immediate reply, or are cussing etc... but this was a pretty plain and simple request in the op, and if VR really wants to prove they are different from OTM they need to have a support staff (plural) that can keep up with the demand.
Holiday break is understandable, but this isn’t just isolated to the break. VR has done a lot of good so far, but in my opinion they need to focus more on their support department.
I agree. Completely.