Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: Why no Administration Helping me?

#11
bob the mage wrote:This isn’t a good excuse, rather it’s quite the opposite. One of the many grievances with OTM, and possibly the largest, was how awful their support team was about getting back to people. It should take 48 hours to receive a reply max, not 2 weeks on average :/
I get VR is a small company etc etc... but I’ve played fan rerelase’s of games run entirely by a small group of old players that answer support emails in less than 48 hours, so I would have a reasonable expectation that a for-profit enterprise would at least be able to match games that can’t seek profit.
Telling players to be patient makes sense if they seek an immediate reply, or are cussing etc... but this was a pretty plain and simple request in the op, and if VR really wants to prove they are different from OTM they need to have a support staff (plural) that can keep up with the demand.
Holiday break is understandable, but this isn’t just isolated to the break. VR has done a lot of good so far, but in my opinion they need to focus more on their support department.


I agree. Completely.
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Re: Why no Administration Helping me?

#13
Apples-Bele wrote:
Eragon123 wrote:
Beheadeth Crom wrote:You must be new around here.
An admin only comes onto the forums about once a week and reads thru maybe 1 or 2 posts before they get bored and get off.


Hey look, another new person o.O

While that may seem to be the case, it's actually just that they are not posting as much. Why? I have no clue. It's easy to see which users are online at any given time, and I see Difinitus and some of the others on pretty regularly (in their hours).

You have no idea how often they are on the forums and how many posts they read, so please don't spread false information.

yeah we do go to their profile and it says when they were last online

There is an option to hide online status (to not get message bombardment when online), not sure if it’s used at all though, just saying ‘Last Online’ isn’t always entirely accurate.

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“Brevity is the soul of wit.”

Re: Why no Administration Helping me?

#15
Keyle Jones wrote:Why is no Administrator helping me? Why it always takes weeks to solve a single issue? Have been waiting for more then 15 hours daily on here to talk to administration but no one come online. I am my self Administrator for 1 pc multiplayer game and 2 android games as well am also in developer team in Battle Filed game too. We got many players we only take maximum 1 days to reply players issue. Mostly within few hours. But here on celtic heroes have to wait for many weeks? Yeah i can understand xmas and new year and other stuff but please reply my email as soon as possible. Sended email to support. About account issues


No one cares._.
All chicken we're created equal
U disrespect chicken I disrespect u

Lightchamp
- chieftain of lazy drunks
- 223 Dg ranger


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._.

Re: Why no Administration Helping me?

#16
Dont feel bad they are not helping, ive had an issue where i had plat i boughten but did not recive since the 3rd of december. Ive sent emails, support tickets, had forum mods talk to me and nothing. So ya, vr bites it big. Hopefully they are trying to fix this.
Airrius 225 tank
TheGreenMan 216 druid
Balgair 221 rogue
Velocity 200 rogue
Iolo 225 ranger
Alistar 215 mage
Divym 223 mage

Re: Why no Administration Helping me?

#17
OK I was curious about this so went to check with support, having looked the OP sent an appeal regarding their ban on the evening of 3rd Jan, they received a response to that just before posting this thread first thing in the morning on the 8th Jan (so two working days). Obviously they didn't like the outcome of their appeal so posted this thread.


I am on the forums daily, from about 8am my time through to about midnight, checking periodically, can't reply to everything but I read as much as I can. As are other members of the team, Difinitus is also often checking in out of hours and during holidays.
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I'm not a shortcut to support, don't expect a reply to PMs asking about support issues.

Re: Why no Administration Helping me?

#18
Schwing wrote:OK I was curious about this so went to check with support, having looked the OP sent an appeal regarding their ban on the evening of 3rd Jan, they received a response to that just before posting this thread first thing in the morning on the 8th Jan (so two working days). Obviously they didn't like the outcome of their appeal so posted this thread.


I am on the forums daily, from about 8am my time through to about midnight, checking periodically, can't reply to everything but I read as much as I can. As are other members of the team, Difinitus is also often checking in out of hours and during holidays.

Hahahhaha you go schwing :lol:
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Re: Why no Administration Helping me?

#19
Schwing wrote:OK I was curious about this so went to check with support, having looked the OP sent an appeal regarding their ban on the evening of 3rd Jan, they received a response to that just before posting this thread first thing in the morning on the 8th Jan (so two working days). Obviously they didn't like the outcome of their appeal so posted this thread.


I am on the forums daily, from about 8am my time through to about midnight, checking periodically, can't reply to everything but I read as much as I can. As are other members of the team, Difinitus is also often checking in out of hours and during holidays.

:lol: rekt if ur reading this make herne’s Next prot drop a pureness._.
All chicken we're created equal
U disrespect chicken I disrespect u

Lightchamp
- chieftain of lazy drunks
- 223 Dg ranger


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._.

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