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Support Team

Posted: Tue May 17, 2016 10:36 am
by Everything
We recently had some issues caused by an errant clan member who had access to one of our banks. Banks were deleted and most drops taken, which sucked, but the Support Team got us the accounts, toons, and items (that weren't taken) all back.

Thanks for this, and keep up the good work, we all really appreciate it.

On a more personal note, thanks for the smaller things (refunds, questions, etc.) you've helped me with, very grateful for all the help.

Re: Support Team

Posted: Tue May 17, 2016 10:45 am
by Morgana
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Thankies for the kind message :)

Re: Support Team

Posted: Tue May 17, 2016 11:08 am
by Muldar
Go Support Team! Woooo!
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Re: Support Team

Posted: Tue May 17, 2016 2:26 pm
by EponaMage
Good to see otm help get stuff back. Shame their stance on scamming is non existent tho

Re: Support Team

Posted: Tue May 17, 2016 2:49 pm
by Arjunlite
Would this not be more suitable as a PM Muldar?

Re: Support Team

Posted: Tue May 17, 2016 2:52 pm
by Muldar
Would this not be more suitable as a PM Muldar?
Not doing any harm should be fine :)

Support Team needs some kind words once in awhile.

Re: Support Team

Posted: Tue May 17, 2016 2:55 pm
by Morgana
Good to see otm help get stuff back. Shame their stance on scamming is non existent tho
Hello,

We discussed a little about scamming here:

http://celtic-heroes.com/forum/viewtopi ... =4&t=84560

If you ever have any concerns always feel free to PM me.

Re: Support Team

Posted: Tue May 17, 2016 2:55 pm
by GhostlyBlaze15
+1 for positivity :)

Re: Support Team

Posted: Tue May 17, 2016 3:04 pm
by EponaMage
You do nothing to scammers! Prime example (I will mention name because the person themselves admited to it on forums, in another post) JENTHEFIRST.

Re: Support Team

Posted: Tue May 17, 2016 3:10 pm
by GhostlyBlaze15
I remember a few scammers getting banned back in the day, now days it's much easier for scammers to get away with their actions. OTM can't do anything about the items but they can ban them. I would prefer OTM to send warnings out to reported scammer because they might get scared and return scanned items