Celtic Heroes

My character name is Baden Badder I believe my server is Donn I sure hope you can help

I lost my account after purchasing a new device contacted support but 5 plus days in no response what can I do feel frustrated

I'm a new experienced player as well but its because I couldn't access my old acct so I took it on the chin and started over then my device was stolen and since getting a new device I cannot access my account contacted support over a week now and I'm feeling pretty frustrated I'm already in the hole...