Re: Account Problems: Conflict and Password
Posted: Mon Apr 09, 2018 9:56 am
Just to be certain are both of you using the correct updated username?
If my username was previously MuldarTest after the update it would now be MuldarTestios / MuldarTestandroid upon sign in.
If you are still unable to sign in please contact support@onethumbmobile.com.
If you can provide them with the answers to these questions it will help speed up the process:
- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
Thanks
If my username was previously MuldarTest after the update it would now be MuldarTestios / MuldarTestandroid upon sign in.
If you are still unable to sign in please contact support@onethumbmobile.com.
If you can provide them with the answers to these questions it will help speed up the process:
- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
Thanks