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support not responding

Posted: Sat Jun 24, 2017 8:51 am
by hpras12
More than a week ago i sent an email about my account which i lost. I didn't get any reply so i would like to follow up.
I want to know if they were able to recover it.

Thank you

Re: support not responding

Posted: Sat Jun 24, 2017 5:44 pm
by Loco cola
I have sent 3 emails to support about different issues these last two weeks with no response.

Re: support not responding

Posted: Mon Jun 26, 2017 10:55 am
by Muldar
Found your email from last Sunday, the team aims to reply to all emails within 7 - 14 days.

They may however request further details such as:

• Account Username
• Account Email
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

Thanks

Re: support not responding

Posted: Mon Jul 03, 2017 11:04 am
by hpras12
Its been more than 2 weeks now and i'm losing patience.

Re: support not responding

Posted: Tue Jul 04, 2017 3:13 pm
by GhostlyBlaze15
hpras12 wrote:Its been more than 2 weeks now and i'm losing patience.

A small support team will take a while to get through all of the support tickets they receive and depending on your issue it may take longer for them to resolve.