Keyle Jones wrote:Why is no Administrator helping me? Why it always takes weeks to solve a single issue? Have been waiting for more then 15 hours daily on here to talk to administration but no one come online. I am my self Administrator for 1 pc multiplayer game and 2 android games as well am also in developer team in Battle Filed game too. We got many players we only take maximum 1 days to reply players issue. Mostly within few hours. But here on celtic heroes have to wait for many weeks? Yeah i can understand xmas and new year and other stuff but please reply my email as soon as possible. Sended email to support. About account issues
VR has (last I heard) one Support person to handle 19 servers worth of support issues. My guess is also that the majority of the tickets that come in take time to complete. Please have patience.
That’s great that you are an admin for other games, but different companies and games have different methods and policies. Is it unfortunate that VR is so far behind on tickets? Absolutely. But it’s not an issue that can be fixed by players getting frustrated.
If you sent in a support email, they will get to it...but they are likely still trying to catch up from the backlog over Christmas.
This isn’t a good excuse, rather it’s quite the opposite. One of the many grievances with OTM, and possibly the largest, was how awful their support team was about getting back to people. It should take 48 hours to receive a reply max, not 2 weeks on average :/
I get VR is a small company etc etc... but I’ve played fan rerelase’s of games run entirely by a small group of old players that answer support emails in less than 48 hours, so I would have a reasonable expectation that a for-profit enterprise would at least be able to match games that can’t seek profit.
Telling players to be patient makes sense if they seek an immediate reply, or are cussing etc... but this was a pretty plain and simple request in the op, and if VR really wants to prove they are different from OTM they need to have a support staff (plural) that can keep up with the demand.
Holiday break is understandable, but this isn’t just isolated to the break. VR has done a lot of good so far, but in my opinion they need to focus more on their support department.
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