Schwing wrote:Greetings Heroes,
I'd like to apologize to those of you who are currently having performance issues or experiencing crashes. Here's a quick update to let you know what the situation is, and the steps we're taking to resolve it.
As you know the Unity update was essential to being able to create future content, it pretty much required the rebuilding of the entire game, in many ways a more challenging job than creating a new game due to the many years of patches and inter dependencies that needed to be navigated. Would some more time to work on it have been beneficial? Probably. However we felt it was important that you saw progress as soon as possible.
The problem and the solution
The good news is that we've identified the issue, it's related to memory usage being inflated by an interaction between the User Interface and Unity 2018, this means that some players will experience crashes or low frame rate, and others on some newer devices will find the game runs hot.
We are now working on a solution to optimize the UI and to enable all players to get back in the game. In the very short term we have submitted an update to allow players on older devices to access the game. Over the next few weeks we'll be working to rewrite the UI code in order to improve frame rate and reduce battery load and heat. The current plan is to see 2-3 updates over the next few weeks, possibly one today if the build is approved in time.
How you can help
Please report any issues in the bug section of the forum, be sure to include your device and operating system, the more reports we have the more it helps us to fix the problems.
Double Plat and XP event
We will work to ensure that no one who is affected by these issues misses out on double plat, and will also be running an XP event in future to help players catch up who have missed out on playtime.We'll release more details about this next week.
Will these fixes require a client update? Because post reset I am still seeing crashes at login on my iPhone 6 with ios12