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WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 9:01 pm
by Nutella
Ok, what the heck @ OTM Support system. Mailed them multiple times, also mailed Kordelia whoever on forums = no response.

I was in the Gelebron Tower Beta with my toon Nutella, and I would appreciate it if OTM would send me my gloves given that they look sick af. No disrespect but this is not cool. Nbd if one ticket was not responded to, but multiple times through different channels?!

Really need to step your Support game up. It is all about TWO-WAY communication. Would save a lot of spam if the first ticket was responded to in the first place.

If this issue is resolved, I'd like to thank whomever from OTM for the help in advance.

Please send the Beta gift to:
World: Lugh
Acc: BABYCAKE

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 9:12 pm
by Arjunlite
Kordelia

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 9:13 pm
by Casting
your taking it a bit serious @.@

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 9:36 pm
by peanuts
She's out for blood! Watch out otm!! :D

Sometimes they respond next day and sometimes it's a few days. I'm sure a lot of others haven't received them yet. You'll get them SC don't worry!! Try writing a ticket and label it deleted character or something, they usually respond pretty fast to those :P

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 9:37 pm
by Ketesha
Support has been under relatively high pressure for the moment and have a backlog of upkeep to attend to. A few other members from other departments are trying to help out but unfortunately there is a wait time.

Please be patient.

peanuts wrote:Try writing a ticket and label it deleted character or something, they usually respond pretty fast to those :P


Please do not send in multiple messages. The team is just really busy at the moment.

-Ket

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 9:52 pm
by peanuts
Ketesha wrote:Support has been under relatively high pressure for the moment and have a backlog of upkeep to attend to. A few other members from other departments are trying to help out but unfortunately there is a wait time.

Please be patient.

peanuts wrote:Try writing a ticket and label it deleted character or something, they usually respond pretty fast to those :P


Please do not send in multiple messages. The team is just really busy at the moment.

-Ket


It's a lie!! Send them hundreds!! :P

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 10:09 pm
by Nutella
Ketesha wrote:Support has been under relatively high pressure for the moment and have a backlog of upkeep to attend to. A few other members from other departments are trying to help out but unfortunately there is a wait time.

Please be patient.

peanuts wrote:Try writing a ticket and label it deleted character or something, they usually respond pretty fast to those :P


Please do not send in multiple messages. The team is just really busy at the moment.

-Ket


Tyvm.

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 10:20 pm
by Bourne
Arjunlite wrote:Kordelia


There's his first problem :lol:

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 10:20 pm
by I'mdead
peanuts wrote:
Ketesha wrote:Support has been under relatively high pressure for the moment and have a backlog of upkeep to attend to. A few other members from other departments are trying to help out but unfortunately there is a wait time.

Please be patient.

peanuts wrote:Try writing a ticket and label it deleted character or something, they usually respond pretty fast to those :P


Please do not send in multiple messages. The team is just really busy at the moment.

-Ket


It's a lie!! Send them hundreds!! :P

If you send them hundreds you will get banned!

Re: WHERE IS MY TOWER BETA GIFT

Posted: Tue Apr 21, 2015 10:22 pm
by Casting
I'mdead wrote:If you send them hundreds you will get banned!

don't listen to him! xD