Celtic Heroes

This is a warning to everyone to not respond to a personal message containing what is stated in the below picture,
This is an attempt to gain information to scam or hack your account, I recieced this today from someone claiming to be support and of course they are not.
BE AWARE DO NOT FALL FOR THIS
it has been reported just making everyone aware of levels these guys will fall to

Wow I wouldn't expect someone to do tht. I don't like scammers one bit they just ruin all the fun ingame

I have reported this to the Admins. Support won't contact you in this manner - if you believe someone is posing as an OTM employee ask them through the in-game support tool or through private message on the forums to verify it, although generally this would not be needed as they are pretty easy to spot.

To add to Liv's post, if you ever suspect anything, report it as the OP rightfully did. It may also be a good idea to message an administrator to query whether the reply is legitimate.

The user that did this was not a member of staff - thanks for the report.

Support already has all this info no need for them to ask
Reply my username is gtfo and and never email me again

Nice name and shame.

Way to take action, mods.

Hi,

Thank you for posting this - please PM me in the future if you believe that someone is trying to pose as a member of OTM.
On the forums - all OTM staff have red names.

The main issue here is - this is a direct copy and paste of the message that support uses to try and find out the account that a person is asking for - this is usually when someone has asked for action to be taken on their account but before any action can be taken Support have to make sure that 1 - the account is the correct account and 2 - you are the correct owner of the account (i.e. the accounts not been traded).
Over the next few weeks I'll be looking through the 'static' messages and seeing how we can change them to make things a little clearer.

Back on topic - Support requests should mainly be sent to myself on forums. Outside forums - the only email address that support should contact you from is support@onethumbmoblie.com and if you receive an email from anyone else claiming to being a member of OTM ect then feel free to write in. If for any reason a member of OTM is contacting you from their email address - the address will still have the @onethumbmoblie.com section in their email (though this should be extremely rare).

Please feel free to PM me if you have any more questions/worries.

lame one

Hi,

Thank you for posting this - please PM me in the future if you believe that someone is trying to pose as a member of OTM.
On the forums - all OTM staff have red names.

The main issue here is - this is a direct copy and paste of the message that support uses to try and find out the account that a person is asking for - this is usually when someone has asked for action to be taken on their account but before any action can be taken Support have to make sure that 1 - the account is the correct account and 2 - you are the correct owner of the account (i.e. the accounts not been traded).
Over the next few weeks I'll be looking through the 'static' messages and seeing how we can change them to make things a little clearer.

Back on topic - Support requests should mainly be sent to myself on forums. Outside forums - the only email address that support should contact you from is support@onethumbmoblie.com and if you receive an email from anyone else claiming to being a member of OTM ect then feel free to write in. If for any reason a member of OTM is contacting you from their email address - the address will still have the @onethumbmoblie.com section in their email (though this should be extremely rare).

Please feel free to PM me if you have any more questions/worries.

If you could look at the report reasoning pull down tab it needs some options added for reporting personal messages of this nature, they seem more directed to reporting threads, eg sticky request, wrong forum etc, I had to report it as off topic rather than someone trying to falsely recieve information for example.
I know I shouldn't name and shame but felt community needed an immediate visual warning.

Ty for dealing with low life's like this in an extremely fast response great work

Nice name and shame.

Way to take action, mods.

Mercy for scammers? Lol

No naming and shaming as far as i can see, just a picture