Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: Getting a bad reputation..

#23
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We do not allow account sharing for a number of reasons:

*Account sharing can lead to scamming, as players are not aware just who is on the account.
*Account sharing can lead to scamming, as the 2nd,3rd ect user of the account can take items off that account and send them elsewhere - then items go missing and apparently the account has been 'hacked'.
*In the case of the information of the account being lost - it's impossible to determine who the owner of the account is as all users will have access to that accounts information.
*One user of that account may go off and sell the account, then the other users try and claim the account back - massive headache and this happens alot more than you'd think.
*In the case of the account being disabled - appeals cannot determine who the account owner of the account is as all users of the the account will possibly send in multiple appeals...
*All actions taken on an account as based on the account not on whatever player may be on it. This may lead to the account being disabled and a user of the account not knowing why.
*It's easier for support/community to get to know players when they know who is on that account. This enables us to better understand each players needs.
*Kills competitive nature between clans as mobs are easier to be camped if all high level accounts are always able to be logged in.

*The exception to this shared account rule is clan banks.

This policy is being looked into but I hope you can understand now just why we need to be so hard when it comes to shared accounts. Any questions/reports just pm me thanks. Player base seems to be 50/50 on the policy of if shared accounts is a good or bad thing.
I think OTM should limit their involvement with accounts that have been sold or traded for RL money. Anyone who loses an account because they shared it should shoulder the responsibility, not OTM.

Why should OTM care if items get scammed or stolen from a shared account? Just say "tough luck, we can't restore items to you that have been stolen because you shared your account".

Indiscriminately banning shared accounts is the worst thing a company can do.
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